8yyy Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy applies to the 8yyy platform, including the website at 8yyy.pro and the 8yyy mobile app. It explains how 8yyy collects, uses, stores, and protects the personal information of players and visitors. By registering an account or using any part of the 8yyy platform, you agree to the practices described in this policy.

8yyy is built primarily for players based in Pakistan. We operate the platform in PKR and support local payment methods including JazzCash, Easypaisa, Raast, and direct bank transfer. Our data handling practices are shaped with our Pakistani player base in mind, and we take the security and appropriate use of your data seriously.

This policy should be read alongside our Terms and Conditions, which govern your overall use of the 8yyy platform. If you have any questions about this policy or how your data is handled, you can reach us at any time through the live chat on the platform or via our support email.

2 Data We Collect

8yyy collects personal data from you directly when you register, use the platform, or contact us. We also collect some data automatically when you visit the site or use the app. The categories of data we collect include:

2.1 Registration and Account Data

• Full name as provided at registration.
• Date of birth (used to verify you are 18 or older).
• Email address and mobile number.
• Username and encrypted password.
• Country and city of residence.

2.2 Verification Documents

• Copies of identity documents such as CNIC, passport, or other government-issued ID submitted during account verification.
• Proof of payment method (for example, a screenshot or statement confirming your JazzCash or Easypaisa account).

2.3 Transaction and Financial Data

• Deposit amounts, dates, and payment method references.
• Withdrawal requests and processing history.
• Bonus claims and wagering activity.
• Account balance history.

2.4 Platform Activity Data

• Games played, bets placed, and results.
• Session durations, login times, and frequency of use.
• Sports markets accessed and betting preferences.
• VIP tier progression and reward redemptions.

2.5 Technical and Device Data

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• App version (if using the 8yyy mobile app).
• Cookies and similar tracking data as described in Section 5.

2.6 Communications Data

• Records of support conversations via live chat.
• Emails or messages sent to 8yyy support.
• Feedback, complaints, or dispute records.

3 How We Use Your Data

8yyy uses the personal data we collect for the following purposes:

3.1 Running Your Account

Your registration and verification data is used to create and maintain your 8yyy account, process your deposits and withdrawals in PKR, apply bonuses from our Promotions page, and manage your VIP tier. Without this data, we cannot operate your account.

3.2 Security and Fraud Prevention

Technical data including your IP address, device information, and login patterns is used to detect suspicious activity, prevent unauthorised access to your account, identify potential fraud or collusion, and ensure that players are not operating multiple accounts. This is an essential use of your data and cannot be opted out of.

3.3 Responsible Gaming

Your platform activity data — including session frequency, deposit volumes, and wagering patterns — may be used to monitor for signs of problem gambling behaviour. If we identify patterns of concern, we may reach out to offer responsible gaming tools such as deposit limits or temporary account restrictions. Visit our Responsible Gaming page for more information about the tools available to you.

3.4 Customer Support

When you contact 8yyy support, your account data and the history of your communications with us are used to resolve your query efficiently. Support staff can access your transaction history and account activity when needed to address disputes or technical issues.

3.5 Marketing Communications

With your consent, 8yyy may use your email address and mobile number to send you information about new promotions, bonus offers, PSL betting markets, and platform updates. You can withdraw consent for marketing communications at any time through your account settings or by contacting support. Withdrawing marketing consent does not affect your account functionality.

3.6 Platform Improvement

Aggregated and anonymised data about how players use the 8yyy platform is used to improve the site, the app, game selection, and the overall user experience. This analysis does not identify individual players.

4 Sharing Your Data

8yyy does not sell your personal data. We share data only in the following circumstances and only to the extent necessary for the stated purpose:

4.1 Payment Processors

When you make a deposit or request a withdrawal, the necessary transaction data is passed to your chosen payment provider — JazzCash, Easypaisa, Raast, or your bank. Each of these providers processes your payment data under their own privacy policies and security standards. 8yyy does not store your full payment credentials.

4.2 Identity Verification Partners

In some cases, 8yyy may use a third-party verification service to confirm identity documents submitted during account verification. These partners process your document data solely for verification purposes and are contractually prohibited from using it for any other purpose.

4.3 Technology Service Providers

8yyy works with technology partners for services such as cloud hosting, platform security, and customer support tools. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

4.4 Legal and Compliance Requirements

8yyy may disclose personal data when required to do so by applicable law, court order, or in response to a legitimate request from an authority with jurisdiction over our operations. We will only disclose the minimum data necessary to comply with any such requirement.

5 Cookies and Tracking Technologies

The 8yyy website and app use cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types we use:

5.1 Essential Cookies

These cookies are required for the platform to function. They keep you logged in during a session, remember your language preference, and ensure that your bets and deposits are attributed to your account correctly. You cannot opt out of essential cookies without losing access to core platform features.

5.2 Analytics Cookies

We use analytics tools to understand which pages are visited most, where players navigate from, and how long sessions last. This data is aggregated and does not identify individual users. It helps us improve the 8yyy experience over time.

5.3 Security Cookies

Certain cookies assist with fraud detection by helping 8yyy identify when an account is being accessed from an unusual device or location. These are part of our commitment to keeping your account safe.

5.4 Managing Cookies

Most browsers allow you to view, manage, and delete cookies through their settings menus. Blocking all cookies may prevent the 8yyy platform from functioning correctly, so we recommend allowing at minimum the essential cookie category if you choose to adjust your browser settings.

6 Data Retention

8yyy retains your personal data for as long as your account is active and for a period thereafter as required by our operational and compliance obligations. Specific retention periods are outlined in the table in Section 2 of this policy.

Transaction records are kept for a minimum of seven years from the date of the transaction. This is necessary to maintain accurate financial records and to be able to resolve disputes that may be raised after a transaction has taken place.

If you choose to close your account, your personal data will be retained for the applicable retention periods set out in this policy. After those periods have elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Data used purely for analytics is anonymised on an ongoing basis and does not personally identify you after anonymisation. This anonymised data may be retained indefinitely for statistical purposes.

7 Your Rights Over Your Data

As an 8yyy account holder, you have a number of rights in relation to the personal data we hold about you. These are:

• Right of access: You can request a copy of the personal data 8yyy holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. Some information — such as your registered name — may require document verification to update.
• Right to deletion: In certain circumstances, you can ask us to delete your personal data. Note that this right is subject to our legal obligation to retain transaction and compliance records for specified periods. Deletion requests will be processed to the extent permitted by these obligations.
• Right to restrict processing: You can ask us to pause processing of your data in certain situations — for example, while a correction request is being assessed.
• Right to withdraw marketing consent: You can opt out of promotional communications at any time without this affecting your account access.

To exercise any of these rights, contact 8yyy support through the live chat on the platform. We may need to verify your identity before processing any data request. We aim to respond to all data requests within 30 days.

8 Children's Privacy

The 8yyy platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal information to 8yyy, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete the associated data promptly.

As part of the registration process, 8yyy collects date of birth and may carry out age verification checks. Players who cannot confirm they are 18 or older will not be permitted to open an account or access real-money gaming features.

9 Security Measures

8yyy takes the security of your personal data seriously. The technical and organisational measures we have in place include:

• TLS encryption for all data transmitted between your device and the 8yyy platform.
• Encrypted storage of passwords — we store only a hashed version of your password and cannot view it in plain text.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Automated fraud detection and login anomaly monitoring to flag suspicious account activity.
• Regular security reviews of platform infrastructure and third-party integrations.
• Two-factor authentication options available for account login (recommended for all players).

While we apply strong security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your 8yyy account, never share it with anyone, and contact support immediately if you notice any unfamiliar activity on your account.

10 Changes to This Privacy Policy

8yyy may update this Privacy Policy from time to time to reflect changes in our data practices, updates to the platform, or changes in applicable laws. The date of the most recent revision is shown at the top of this page.

Where changes are significant — for example, if we introduce a new category of data collection or a new way of sharing data — we will notify registered players through an in-platform notification or by email prior to the changes taking effect. For minor clarifications or formatting updates, the revised policy will simply be posted at this page with an updated date.

We encourage you to review this Privacy Policy periodically. Your continued use of 8yyy after any update constitutes acceptance of the revised policy. If you disagree with any change, you should stop using the platform and contact support to discuss your options.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential privacy concern, our support team is available around the clock via live chat on the 8yyy platform and app.

For written data requests — such as a subject access request or a deletion request — you can also reach us by email. Please include your registered email address and a brief description of your request so we can verify your identity and respond efficiently.

For concerns relating to your gaming habits, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For full platform rules including account and bonus terms, see our Terms and Conditions.